Return & Exchange Policy
At POSOne Systems Oman, we strive to provide the highest quality POS and billing solutions to our clients in Muscat, Salalah, Sohar and across Oman. Please review our specific policies for software and hardware below.
💻 Software Licenses
Non-Returnable Policy
All software licenses and cloud-based POS solutions are issued for a fixed term of one (1) year or lifetime ownership. Once a license key has been activated and issued to your business, it is non-returnable and non-refundable.
We provide comprehensive demos, video walkthroughs, and consultations prior to purchase to ensure the software meets your business requirements in Oman.
🔌 POS Hardware & Equipment
All hardware equipment supplied by POSOne Systems Oman (including Touch POS terminals, barcode scanners, thermal receipt printers, and cash drawers) comes with a standard one-year warranty against manufacturing defects and technical hardware issues.
Exchange Policy for Technical Issues
If you experience any technical problems with your hardware within the warranty period, we provide the following support:
- • Technical Evaluation: Our technical team in Muscat will first attempt to resolve the issue via remote or on-site support.
- • Exchange: If the hardware is found to have a manufacturing defect that cannot be repaired, we will exchange the unit under the terms of the 1-year warranty.
- • Exclusions: The warranty does not cover physical drops, liquid spills, or issues caused by unauthorized tampering or electrical surges.
Questions about your equipment?
Our support team is available to assist with any technical issues or product inquiries across Oman.